Recommended link; insourcing... Recommended: "[Insourcing]: Indian Call Center Lands In Ohio," by Jia Lynn Yang. Which explains "insourcing" as "the term experts are starting to use when foreign multinationals open offices on U.S. soil and hire Americans, at a higher price, to do the very jobs they once lured overseas." At http://money.cnn.com/magazines/fortune/fortune_archive/2007/08/06/100141303/index.htm .
Personal note; the Barnes & Noble book fandango... To all of you who have been helping me try to figure out what's going on with that first book in my verbal self-defense series:
My agent now has all the information that you collected for me, and is working on the problem. As soon as I know anything useful, I will post an update.